Account Manager

• Act as a trusted advisor to strategic clients, ensuring insurance programs deliver measurable value through a combination of risk mitigation, business impact, and operational resilience
• Address escalated issues promptly, ensuring high levels of client satisfaction and long-term loyalty
• Ensure a strong customer-centric and outside-in focus by establishing a sound design thinking process and feedback loop
• Define and manage the product vision for the client and associated roadmap
• Work closely with sales, compliance, legal, privacy, marketing, placement and other teams to ensure all revenue and customer satisfaction goals are met
• Become the subject matter expert with respect to client needs as well as an expert with respect to the competition and industry trends
• Work closely with internal and external business partners to develop and continuously refine product roadmaps based on a comprehensive understanding of changing client/customer needs, industry dynamics, and business objectives
• Take a disciplined and analytical approach toward measuring client / product success by defining customer/business focused metrics and the required infrastructure to measure ongoing progress

Partner Manager

Head of Partner Sales – Account Management

Commercial Lines Account Manager

Area Manager, Dealer Partnerships

Account Supervisor

Account Management Expert