Marble

Customer Support

• Resolve inbound provider, customer, and patient inquiries
• Support the team in achieving revenue targets, reducing customer churn, and ramping current accounts
• Responsible for ensuring the voice of the customer is being heard
• Use email, chat, and phone to engage with requesters and resolve concerns within our service standard
• Perform customer outreach to ensure electronic signatures and other documentation are received in a timely manner
• Build and maintain strong customer relationships
• Communicate Marble's product clearly to external and internal stakeholders
• Understand and implement customer satisfaction measures: NPS & satisfaction ratings of clients, client feedback messages, and other diagnostic tools to report satisfaction
• Report on internal and external barriers and create action plans to resolve these barriers

Customer Support Specialist – 6 Month Contract