Customer Support

• Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat
• Handle a high volume of inquiries, analyze issues, and deliver proactive solutions
• Use advanced technology and software to document interactions accurately and resolve concerns efficiently
• Demonstrate empathy and emotional intelligence to build trust and positive relationships
• Stay informed about products, services, and industry regulations to provide accurate, useful information
• Collaborate with colleagues and other departments to resolve complex issues

Bilingual Customer Service Representative

Bilingual Customer Service Representative, Wealth Advisor Services