Manulife

ServiceNow Functional Configuration Consultant

Manulife

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

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Salary

💰 CA$90,000 - CA$140,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • Configure and support ServiceNow HR Service Delivery (HRSD) modules, including Case and Knowledge Management and HR Agent Workspace.
  • Lead the implementation, configuration, and ongoing support of ServiceNow modules, ensuring alignment with business requirements and best practices.
  • Create and maintain custom reports, dashboards, and Performance Analytics within ServiceNow to support business insights and decision-making.
  • Provide training and support to HR and business teams on ServiceNow functionality and best practices.
  • Monitor and evaluate ServiceNow system performance, identifying opportunities for optimization and improvement.
  • Lead configuration, testing, and implementation of system upgrades and projects.

Requirements

  • Bachelor’s degree in HR, Information Technology, Computer Science, or a related field.
  • 4+ years of hands-on technical configuration and implementation experience with ServiceNow and other HR/business technology platforms.
  • Experience working in a large global organization and delivering solutions under tight timelines.
  • Proven ability to handle sensitive and confidential information in compliance with data privacy standards.
  • Demonstrated technical, strategic, and consultative skills, with the ability to develop forward-thinking solutions to address complex problems and risks.
  • Experience with project management, human-centered design principles, and change management approaches in support of technology initiatives.
  • Persuasive communication and influencing skills across cross-functional internal and external stakeholders.
  • Strong analytical and problem-solving abilities, with a focus on continuous improvement and innovation.
Benefits
  • Health insurance
  • Dental insurance
  • Mental health coverage
  • Vision insurance
  • Short- and long-term disability insurance
  • Life and AD&D insurance coverage
  • Adoption/surrogacy and wellness benefits
  • Employee/family assistance plans
  • Retirement savings plans (including pension and global share ownership plan with employer matching)
  • Financial education and counseling resources
  • Generous paid time off that includes holidays, vacation, personal, and sick days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowHR Service Delivery (HRSD)Case ManagementKnowledge ManagementHR Agent Workspacecustom reportsdashboardsPerformance Analyticssystem upgradestechnical configuration
Soft skills
trainingsupportcommunicationinfluencinganalytical skillsproblem-solvingstrategic skillsconsultative skillscontinuous improvementchange management