Support Engineer

• Respond to customer support requests via phone, email, or chat in a timely and professional manner
• Identify, diagnose, and resolve technical issues related to software, hardware, and network connectivity
• Document support tickets and maintain accurate records of customer interactions and resolutions in Zendesk
• Work closely with other teams, such as development and quality assurance, to escalate and resolve complex technical issues
• Assist with the development and maintenance of technical knowledge base articles and documentation to assist customers and colleagues with common technical issues
• Participate in regular team meetings to discuss technical issues and opportunities for process improvements
• Provide training and guidance to colleagues and customers on technical issues as needed

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