Partner Success Manager
Major League Hacking
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $120,000 per year
Job Level
JuniorMid-Level
Tech Stack
Open Source
About the role
- Maximize the performance of developer-facing campaigns and programs
- Build strong relationships with key enterprise customers
- Craft compelling narratives about impact & ROI through data and stories
- Lead Key Accounts and build strong relationships across client functional groups
- Onboard and Launch new sponsors and clients
- Monitor and analyze key success metrics and deliver partner impact reports
- Act as a key component to ensure partners' products are useful and intuitive for community members
- Responsible for ensuring partners’ expectations are met correctly on the ground
- Work with partners to reassess needs and investment with MLH, seeking opportunities to upsell as appropriate
Requirements
- 2-4 years of professional experience in a role that required interfacing directly with enterprise customers like Customer Success or Sales Engineering.
- Demonstrated ability to use data to craft compelling customer stories, and to present information and reporting to clients in a compelling way
- Familiarity with technical software and/or hardware development. You don’t need to be a developer, but you must be comfortable speaking to a technical customer.
- Strong project or program management skills, with experience leading and implementing high-impact projects with cross-functional teams.
- Demonstrated ability to problem solve in complex situations with minimal guidance; strong attention to detail.
- Excellent oral/written communication, interpersonal, and analytical skills.
- Willingness to travel and occasionally work weekends (ex. attending a hackathon with a key customer).
- Passionate about technical education, communities, and open source software.
Benefits
- Competitive salary
- Equity options
- Medical, dental, vision benefits, and 401K
- Unlimited PTO
- Travel opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisproject managementprogram managementcustomer successsales engineeringtechnical software developmenttechnical hardware developmentreportingproblem solvingattention to detail
Soft skills
relationship buildingcommunicationinterpersonal skillsanalytical skillsstorytellingleadershipcollaborationadaptabilitycustomer engagementcreativity