Customer Success Manager

• Truly own and drive retention and growth for your book of business
• Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs
• Own the customer journey from onboarding to renewal, including closing revenue
• Work cross functionally to advocate for a customer first mindset across all business decisions
• Maintain varying sized clients and books of business focused on growing and retaining clients to drive revenue and ensure customer satisfaction
• Serve as the escalation point for assigned clients to resolve questions over email/phone, in status calls, and at on-site office hours as necessary
• ​​Support AdOps by monitoring campaign metrics for delivery and KPIs; provide detailed summary of campaign optimizations to all internal teams.
• Continual education on capabilities and reporting on deeper applications of products, operations, processes, and self-service offerings
• Ensuring that you are driving value by analyzing customer performance, industry & vertical trends, and projections in order to best support your client.
• Train and onboard new clients
• Drive existing customer net revenue retention and increased adoption and improve customer health
• Prepare for and lead Executive Business Reviews
• Mentorship and development of team members

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