Own the cash application process — ensure all incoming payments are accurately applied to customer accounts on a daily basis, including checks, ACH, wire transfers, and credit card payments.
Research and resolve unapplied or misapplied cash — proactively investigate unidentified payments and collaborate with internal teams and customers to ensure timely resolution and proper application.
Collaborate with the collections team and other departments to resolve payment discrepancies, short pays, or invoice disputes.
Assist in reconciling AR sub-ledger accounts and support month-end closing activities.
Maintain up-to-date records of payment activity, customer communications, and adjustments in the ERP system.
Support and maintain accurate documentation of cash application procedures and related AR processes.
Contribute to continuous improvement by identifying and implementing process enhancements to increase efficiency and accuracy in the cash application function.
Provide support for internal and external audit requests related to AR and cash receipts.
Communicate professionally with customers as needed to clarify remittance details or resolve issues.
Perform other duties as assigned by the AR Manager.
Requirements
Detail-oriented and proactive Accounts Receivable Specialist
Focus on cash application processes
Ability to ensure incoming payments are accurately applied daily (checks, ACH, wire transfers, credit card payments)
Research and resolve unapplied or misapplied cash
Collaborate with collections team and other departments
Assist in reconciling AR sub-ledger accounts and support month-end closing activities
Maintain up-to-date records in the ERP system
Support internal and external audit requests related to AR and cash receipts
Communicate professionally with customers to clarify remittance details or resolve issues