Customer Support

• Participate in transition calls with the client and internal team;
• Serve as the primary point of contact after the mandate is signed;
• Monitor system alerts for stalled processes;
• Investigate and unblock internal or client-side bottlenecks;
• Audit the completion of status fields at every stage;
• Request updates from responsible parties when necessary;
• Ensure data integrity for use by AI and reporting;
• Clarify client questions about process progress;
• Track the workflow through to completion, ensuring smooth operation and visibility.

Customer Success Analyst – Segmented Credit

Junior Customer Experience Analyst

Legal Assistant, Legal Support Specialist

Implementation and Customer Success Consultant

Projects and Customer Success Coordinator