Product Designer

• Own discovery & approach: Define the human‑centered plan to tackle complex experience challenges across Commercial loan servicing
• Map & re ‑ design the service: Create service blueprints, journey maps, empathy maps, process maps, concept designs, prototypes, and value propositions
• Drive cross ‑ functional alignment: Orchestrate decision‑making with CX partners, operations, technology, compliance, and change management
• Coach for scalability: Teach and model Design Thinking/HCD and agile practices
• De ‑ risk decisions: Anticipate impacts across programs, platforms, and processes; surface tradeoffs
• Communicate clearly: Synthesize findings and recommendations
• Operate autonomously: Work with minimal oversight in a fast‑moving, evolving environment

Experience Designer – Commercial Banking

Director of Product Design

Senior Product Designer, Benefits

Principal User Experience Designer

Design Manager, Visual Merchandising, Experiential Design