Müller's Solutions

Technical Support Analyst

Müller's Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Riyadh • 🇸🇦 Saudi Arabia

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Job Level

JuniorMid-Level

Tech Stack

ITSMSubversion

About the role

  • Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.
  • Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.
  • Assist in the onboarding and training of clients on Helix functionalities and best practices.
  • Document technical issues and solutions in detail to create a knowledge base for internal and customer use.
  • Collaborate with development and DevOps teams to understand client needs and implement effective solutions.
  • Stay current on Helix product updates and enhancements, effectively communicating changes to clients.
  • Participate in continuous improvement initiatives to refine support processes and tools.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-4 years of experience in technical support, preferably in a software or version control environment.
  • Strong knowledge of Helix Core and experience with version control systems.
  • Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.
  • Experience with scripting or automation tools to support troubleshooting efforts is a plus.
  • Strong communication skills and ability to work well in a remote team environment.
  • Customer-focused mindset with a commitment to providing exceptional support.
  • Experience with CI/CD processes and tools.
  • Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.
  • Previous experience in a remote support role or IT service management.
  • Relevant certifications in IT support or Helix administration are advantageous.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Benefits
  • Opportunity to work with a talented and passionate team.
  • Competitive salary and benefits package.
  • Exciting projects and innovative work environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Helix Coreversion control systemsscriptingautomation toolsCI/CD processesGitSVNtechnical supporttroubleshootingdiagnosing problems
Soft skills
problem-solvingcommunicationcustomer-focusedcollaborationability to articulate technical conceptstime managementprioritizationadaptabilityteamworkcommitment to support
Certifications
IT support certificationHelix administration certification