Analyst

• Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.
• Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.
• Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.
• Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.
• Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.
• Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.

ITSM Analyst – Workflow Engineer

Fraud Analyst