EAP Case Manager – 12-month FTC
Lyra Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide the first point of contact for service users accessing EAP/Mental Health service either via the helpline or online chat facility.
- Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.
- Complete appropriate brief clinical assessment to determine the service user needs.
- Conduct robust risk assessments and swiftly implement risk management plans as required.
- Identify support available and appropriate to the service user as clinically appropriate.
- Accurately capture all information on the clinical database pertinent to the clinical management of the case.
- Adhere to all clinical and operational protocols, standards, service levels and procedures.
- Work collaboratively with our global clinical teams.
- Liaising with affiliate clinicians for appointments and case updates as required.
- Contribute to the service and business development as required.
- Flexibility in working hours and activities in line with business needs.
- Play an active role in governance and quality assurance as required.
Requirements
- Master’s level counselling qualification appropriate to professional standards of your jurisdiction in Canada
- Current registration or accreditation with a relevant professional body.
- Experience of working with a broad range of psychological health and workplace related issues.
- Experience of working in high pressure, time limited environments.
- Experience in working with high-risk cases such as suicide, abuse, as well as substance use and abuse.
- Minimum of 3 years working experience with therapeutic delivery post qualification.
- Computer literacy & ability to type fast.
- Bilingualism (English and French) is an asset.
- Ability to effectively merge Clinical and EAP focus.
- Client service orientation.
- Articulate.
- Good telephone manner and ability to provide telephonic therapy.
- Good Clinical understanding and ability to manage risk.
- Good time management ability.
- Ability to work within a team.
- Ability to work well under pressure.
- Business and commercial awareness.
Benefits
- The role is remote with annual in person team gathering.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinical assessmentrisk assessmenttherapeutic deliverypsychoeducationcase managementcomputer literacytelephonic therapybilingualism
Soft skills
client service orientationarticulategood telephone mannertime managementteamworkability to work under pressureflexibilitybusiness awareness
Certifications
Master’s level counselling qualificationcurrent registration with a professional body