Revenue Operations Specialist
Lyra Health
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $68,000 - $104,000 per year
Job Level
JuniorMid-Level
About the role
- Support order processing lifecycle, ensuring accurate end-to-end order management
- Coordinate communication with Sales, Customer Success and Product regarding order requests, and partner with cross-functional teams to ensure optimal efficiency and consistency
- Review customer configurations and accurately enter orders into the billing system according to customer agreements
- Reconcile invoice items and order processing to ensure all charges are captured correctly
- Maintain detailed customer account information related to invoice distribution
- Prepare and review final invoice documents for accuracy across various customers and billing frequencies
- Generate ad hoc invoices for non-standard items as needed
- Consolidate invoices for each billing cycle and distribute them to customers
- Collaborate with Customer Success on customer billing configurations and updates to account settings
- Review customer billing and invoicing inquiries, coordinating with stakeholders to resolve issues efficiently
Requirements
- Bachelor’s degree or equivalent
- 2+ years experience in a high volume invoice processing role
- Prior experience with medical billing a plus
- Experience with Netsuite, Salesforce, G-Suite, and/or JIRA a plus
- Excellent attention to detail
- Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation.
- Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
- Passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies.
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
- Ability to flourish in a fast-paced, rapidly changing environment
- Prior experience working in a technology environment a plus
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
invoice processingorder managementbilling systemcustomer configurationsreconciliationad hoc invoicingbilling cycle consolidationcustomer account managementmedical billing
Soft skills
attention to detailplanningproblem-solvingcritical thinkingcommunicationtrust-buildinginnovationcollaborationproject managementadaptability
Certifications
Bachelor's degree