Affiliate Manager

• Oversee all daily operations of the clinical case management teams
• Improve quality and ensure maximum efficiency, productivity, and cost-effectiveness
• Optimise workflows, technology, and staff performance to meet organisational goals
• Ensure the effective use of Lyra’s technology and make recommendations for technological improvements
• Lead, coach, and mentor team members
• Implement robust quality assurance measures to ensure all customer interactions meet the company's standards
• Manage staff scheduling and resource planning
• Assume responsibility for departmental budgeting and preparing reports

Global Connect Direct Affiliate, Case Management Manager

Solution Partner – Core Banking Software Solutions