Analyst

• Provide support to customers through the company's service channels (phone, WhatsApp and tickets), regarding matters and processes related to Wake products.
• Receive and analyze customer requests, resolving them immediately when possible, and/or documenting and forwarding them to the team responsible for the solution;
• Provide and keep customers informed about their requests in the ticketing system.
• Participate in strategic meetings with agencies and partners, assimilating information efficiently and fostering agile collaboration with partners.
• Analyze the main demands of the week, applying critical thinking to improve our documentation processes.

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