Therapist

• Serve as the main partner for therapists throughout the credentialing and activation journey.
• Guide therapists through each credentialing and enrollment step, explaining region- and state-specific requirements clearly.
• Act as the primary contact from agreement signing through activation, ensuring therapists understand timelines, next steps, and compliance requirements.
• Review documentation for accuracy, completeness, and adherence to payer/state regulations.
• Leverage credentialing platforms, the Luna therapist app, and internal systems to track progress and keep workflows moving efficiently.
• Coordinate with Credentialing, Therapist Acquisition, Therapist Success, and Operations to remove blockers and accelerate therapist readiness.
• Maintain precise, audit-ready records that meet internal policy and regulatory standards.
• Identify opportunities to streamline credentialing workflows and enhance speed-to-activation.
• Support junior associates by sharing expertise, troubleshooting escalations, and modeling high quality service.
• Follows established credentialing procedures but exercises judgment when exceptions or escalations arise.
• Handles semi-routine work that occasionally requires deviation from standard practice.
• Demonstrates ownership, follow-through, and the ability to maintain accuracy under time-sensitive conditions.

Therapist Credentialing Associate

Director of Operations – Imaging and Therapy

Coder, Family Medicine and Therapy

Teletherapist, Independent Contractor

Associate Therapist – LCMHCA

Assistant Regional Director – Therapy Services