Services Project Coordinator
Lowe's Companies, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $30 per hour
Job Level
Junior
About the role
- Answer inbound calls from customers, service providers and stores to provide installation job support.
- Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.
- Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment.
- Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
- In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
- Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
- Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
- Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
- Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
- Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
- Drive for results by consistently achieving goals and completing tasks/activities on time.
- Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
- Adapt to a fast-paced environment with evolving process enhancements.
- Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.
Requirements
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- 1-3 years' experience in a customer facing role
- Bachelor’s degree (Preferred)
- 1 year Experience in project coordination OR experience in remodeling or construction industry (Preferred)
- 1 year Experience working in a Project Management function (Preferred)
- Experience in contact center environment (Preferred)
Benefits
- For information regarding our benefit programs and eligibility, please visit our benefits page.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project coordinationcustomer servicedocumentationcompliance managementwork order managementinstallation managementlead safe practicescost assessmentprocess executiontask management
Soft skills
active listeningteam collaborationrelationship buildingadaptabilitycommunicationproblem solvingtime managementgoal orientationfeedback seekingorganizational skills
Certifications
high school diplomaGED