Ecommerce

• Act as the primary point of contact for a portfolio of Shopify-based clients
• Maintain strong, proactive relationships through weekly or biweekly communication
• Provide updates on progress, clarify project timelines, and ensure client satisfaction
• Help identify upsell opportunities based on client needs and service options
• Make backend updates in Shopify, such as adjusting shipping settings, installing/configuring apps, modifying navigation menus, setting up discounts or promotional banners, and updating product or content pages
• Troubleshoot issues directly on the website or using related tools
• Translate client requests into actionable tasks
• Delegate work to internal specialists (designers, developers, SEO, etc.)
• Track progress in the project management system (e.g., Teamwork)
• Ensure timely delivery of tasks and clear communication of status updates to clients
• Conduct quarterly website assessments using a predefined checklist
• Identify improvement areas across UX, functionality, and conversion performance
• Recommend priority changes or initiatives based on insights and client goals
• Use Slack, Loom, and Zoom to collaborate with internal team members
• Participate in weekly team operations meetings and ad hoc client calls
• Maintain thorough documentation of updates, decisions, and next steps
• Support a culture of asynchronous communication and proactive coordination

Technical Account Manager

Senior Software Developer, Shopify

E-commerce Manager – Education

Analista de Experiência Digital Sr

Online Sales Representative, E-commerce