Onboarding Specialist

• Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and French.
• Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
• Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

Customer Onboarding Specialist

Customer Onboarding Manager, SMB – French Speaking

Customer Onboarding Manager, SMB, French-speaking