Analyst

• Reporting to the Manager, Service Delivery (Production Supervisor – in some US locations), this position is responsible for the timely processing, rating (some locations) and release of all client shipments (some 24/7 operations)
• Ensure accurate and timely processing of shipments which could include all modes of transportation
• Create customs entries through review, proper selection of client and client records, proper vendor and keyword selection, interpretation of documentation for all clients' shipments
• Data entry of shipment information for release (NSC), rating and billing and ensuring that all mandatory fields are completed and accurate
• Ensure correct value for duty is reported based on invoice details and terms of sale
• Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code
• Contact Release Import Analyst or the client service team as required for missing documentation, information or instructions necessary to release a shipment.
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates)
• Ensure that all LI,I SOP's, ESPs (Exceptions to Standard Procedures) and business rules are adhered to following special client instructions, notes and alerts.
• Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations.
• Research and respond to Call Center requests for information in a professional manner.
• Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager / Manager, Release Operations in compliance with Customs requirements Livingston standards.
• Escalate two-step release requirements, authorization or release issue resolution for escalation authorization or issue resolution.
• Update, approve and release information for billing as required. (Canada only)
• Participate fully with other team members in the day-to-day operation of Release Operations.

Release Customs Analyst

Consumer Credit Risk Analyst III