Director, Client Results
Liveops, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Provide leadership and direction for the day-to-day operations of account(s)
- Responsible for management and coordination of various support functions and activities for accounts
- Develop, initiate, and determine performance strategies to enhance execution to maximize results
- Work cross-functionally to create, implement, and optimize all necessary support initiatives
- Identify opportunities to maximize KPI, customer care, quality assurance, workforce planning, recruiting, coaching, and training
Requirements
- Bachelor’s Degree or equivalent years of work experience required
- 10 years of contact center/BPO experience
- 5 years prior multi-level management experience
- Proven demonstrable track record of success
- Team player able to collaborate with cross-functional teams
- Exceptional interpersonal skills in a team environment
- Experience with interacting and influencing clients’ outcomes
- Executive Presence
- Strong Organizational, multi-tasking, time management skills
- Travel up to 25% when it’s safe to travel
Benefits
- Health insurance
- 401k match
- Flexible vacation plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KPI managementcustomer carequality assuranceworkforce planningrecruitingcoachingtraining
Soft skills
leadershipcollaborationinterpersonal skillsexecutive presenceorganizational skillsmulti-taskingtime management
Certifications
Bachelor’s Degree