Customer Success Manager
LiveKit
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $240,000 per year
Job Level
Mid-LevelSenior
About the role
- Drive adoption and engagement of LiveKit’s platform across assigned customer accounts.
- Partner closely with Account Executives, acting as a strategic co-pilot in customer relationships.
- Support customer needs and questions, ensuring fast, clear, and empathetic responses.
- Qualify new leads and expansion opportunities, surfacing upsell/cross-sell opportunities back to Sales.
- Build and maintain trusted relationships with customer stakeholders, from technical users to executives.
- Guide new customers through onboarding, enablement, and best practices to ensure early success.
- Develop and deliver success plans that align LiveKit’s capabilities to customer goals.
- Proactively monitor customer health, usage patterns, and feedback to identify risks and opportunities.
- Act as the voice of the customer internally, sharing insights with Product, Engineering, and Marketing.
- Contribute to building scalable CS playbooks, processes, and documentation for the team.
Requirements
- 3–6 years of experience in Customer Success, Solutions Engineering, or Account Management at a SaaS, API, or developer tools company.
- Strong technical aptitude—you can engage with technical customers and understand their use cases.
- Proven ability to drive product adoption and build long-term customer relationships.
- Experience partnering with Sales to support renewals, expansions, and pipeline generation.
- Excellent communication and relationship-building skills, with comfort interacting at multiple levels (developers, product managers, executives).
- Highly organized, proactive, and empathetic—you’re equally comfortable solving tactical issues and driving strategic conversations.
- Experience with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight) and a data-driven approach to customer health.
- Comfortable in a fast-paced, early-stage startup where processes are still being built.
- A natural problem-solver who enjoys helping customers succeed and finding opportunities for growth.
Benefits
- Competitive salary and equity package
- Health, dental, and vision benefits
- Flexible vacation policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessSolutions EngineeringAccount ManagementProduct AdoptionPipeline GenerationTechnical AptitudeData-Driven Approach
Soft skills
CommunicationRelationship BuildingOrganizational SkillsProactiveEmpathyProblem-Solving