Senior Account Development Manager – Existing Clients
LiveChat
full-time
Posted on:
Location Type: Hybrid
Location: Wrocław • 🇵🇱 Poland
Visit company websiteJob Level
Senior
About the role
- Prospect and engage with our existing client base of approximately 40,000 customers to identify upsell, cross-sell, expansion, and optimization opportunities
- Identify and qualify opportunities to move customers to higher-tier plans or multi-year contracts
- Educate customers on the value of our solutions, helping them discover new use cases and tailored offerings
- Experiment with different sales approaches to refine strategies and improve success rates, working in a data-driven manner
- Work closely with AE and CSM teams to ensure a seamless experience for customers transitioning to upgraded plans and expanded solutions
- Bring energy and curiosity to every interaction, positioning yourself as a trusted resource for customers looking to get the most out of our offerings
Requirements
- Minimum 2-3 years of experience in SaaS sales with a proven track record of meeting or exceeding revenue targets
- Fluency in English, both written and spoken, is essential
- Ability to manage complex sales cycles and engage with decision makers at various levels
- Strong communication and relationship-building skills, with a consultative sales approach
- High level of autonomy and ownership in managing a large book of customers
- Ability to design and execute multi-step sales strategies tailored to customers across various industries
- Proficiency with CRM systems (e.g. Salesforce) and the ability to maintain a clean and accurate pipeline
Benefits
- A chance to work with an established customer base of 40,000 clients rather than starting from scratch with outbound leads
- The opportunity to influence sales processes, contribute to strategic initiatives, and shape best practices within the Account Development team
- Ongoing mentorship and professional development from experienced teammates and sales leaders
- Exposure to cross-functional collaboration with Product, Marketing, and Customer Success on revenue-focused projects
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS salessales strategiesrevenue targetsmulti-step sales strategiescustomer engagement
Soft skills
communication skillsrelationship-building skillsconsultative sales approachautonomyownership