Customer Support

• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and after-hours office support
• Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
• Communicate product updates, new features and functionality to client base; TM products such as Archtics, Host, Ticketmaster.com, tm1 product suite, and more
• Use troubleshooting techniques and tools to identify the root cause of issues
• Work with National/Central support groups to expedite problem resolution

Client Support Specialist

Technical Customer Care Specialist

Associate Customer Support Rep, Vet

Product Support Specialist

Customer Care Specialist

Channel Sales Support Representative