Systems Engineer

• Monitor, triage, resolve, and reassign support tickets in the ticketing system.
• Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications.
• Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making.
• Alert team members and stakeholders of new issues and potential system outages.
• Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses.
• Assist with onboarding, training, and access setup for new users.
• Identify and implement automations for ticketing and onboarding processes using scripting and automation tools (e.g., JavaScript, Python, SQL, Excel, Power BI).
• Provide Tier 1 support for DFC, ensuring high-quality customer service.
• Document processes, create user guides, flowcharts, and maintain clear records.
• Perform additional duties as assigned.

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