DART Operations
Lithia
full-time
Posted on:
Location Type: Office
Location: Medford • Oregon • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build and maintain strong collaborative relationships with stakeholders and management
- Guide customers through vehicle purchase and/or service processes
- Generate actionable insights based on data and metrics in store performance scorecards
- Understand high-level business objectives and continually align work with those objectives to meet the needs of the business
- Develop and maintain strong understanding of the Store Performance Scorecard, customer service scores, approvability, product specs, current pricing, manufacturer promotions, and framework agreements
- Develop and prospect new business continuously
- Maintain relationships with current customers ensuring their needs are met
- Serves as the communicator between customer and necessary departments; ensuring the customer’s needs are understood
Requirements
- Bachelor's or associate degree preferred
- Strong customer service skills
- Sense of urgency
- Excellent communication
- Self-motivated with the ability to set and achieve targeted goals
- Ability to handle multiple projects, prioritize workload, and manage time
- Proficient skills in the MS Office Product Suite, particularly Word, Excel, and PowerPoint
- Acceptable driving record and a valid driver's license in your state of residence
Benefits
- Performance-based training
- On the job exposure to various areas of the store
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysismetrics generationcustomer serviceproject managementgoal setting
Soft skills
collaborationcommunicationself-motivationtime managementprioritizationsense of urgency
Certifications
Bachelor's degreeAssociate degree