Customer Service Representative I
Lithia & Driveway
full-time
Posted on:
Location Type: Hybrid
Location: Vaughan • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$23 per hour
Job Level
Mid-LevelSenior
About the role
- Handle inbound calls from customers in a Call Center environment while delivering quality service
- Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
- Prepare documents as needed to fulfill customer requests
- Educate and counsel customers on account terms
- Maintain and ensure accurate, up-to-date customer account information
- Forward delinquent accounts to the appropriate Collections Team for account management
- Other duties as assigned
Requirements
- Previous telephone customer service experience preferred
- Ability to perform accurate data input into a variety of software
- Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone
- Strong attention to detail
- Sense of urgency
- Excellent communication
- PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data inputcustomer account management
Soft skills
customer serviceattention to detailsense of urgencycommunication