Support Engineer

• Diagnose and troubleshoot complex software, networking, and hardware problems
• Collaborate with team members to resolve critical customer issues and improve software quality
• Provide advanced technical support via phone, email, live chat, and ticketing systems
• Document case resolutions in detail and escalate unresolved issues to appropriate teams when necessary
• Build trust with customers by meeting resolution time goals and following up on outstanding issues
• Identify and implement improvements in processes to enhance the customer experience

Technical Support Analyst – Tier I

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Support Engineer

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