Community Manager

• Solely lead our Brand Ambassador program -managing the end-to-end process
• Coordinate seasonal product boxes, shipments, and ensure timely and accurate delivery
• Build and maintain personal relationships with ambassadors through proactive outreach, updates, and feedback loops
• Champion the community internally surfacing ambassador and fan stories for use across marketing, eCommerce, wholesale, and retail
• Identify and act on opportunities to expand program participation, engagement, and retention
• Drive our influencer strategy across the funnel from brand awareness partnerships to conversion-driving creator collaborations
• Identify, vet, and outreach to aligned creators and manage negotiations, contracting, and deliverables.
• Collaborate with the Social and Creative teams to brief, review, and approve content that reflects brand voice and tone.
• Collaborate with eCom on conversion-driving opportunities in influencer, creator and affiliate spaces
• Maintain and coordinate an always-on gifting approach to brand friendlies and others
• Measure and report performance using tools like Traackr and platform analytics, translating learnings into actionable insights.
• Source, organize, and maintain the brand’s growing UGC library, ensuring a constant flow of authentic, high-quality community content.
• Collaborate with key stakeholders to surface and repurpose top-performing community assets.
• Track permissions and maintain tagging and approvals through tools like FourSixty and Emplifi
• Monitor and engage daily by responding to comments, DMs, and tagged content with warmth, empathy, and brand voice
• Act as the bridge between the community and internal teams, escalating customer or product feedback as needed
• Maintain a pulse on community sentiment and emerging trends, surfacing actionable insights for social and brand marketing strategies
• Support reporting and dashboards to track program health, community growth, and ambassador/influencer impact

Senior Manager – Social Community

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