Assistant Store Manager
Lids
full-time
Posted on:
Location Type: Office
Location: Medicine Hat • 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
- Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
- Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
- Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
- Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
- Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs) and sales targets.
- Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to "make it right" for customers.
- Execute optimal layout and visual merchandising (VM) or product presentation strategy.
- Maintain cash management including accurate opening and closing of the till.
Requirements
- High school diploma or equivalent plus one year relative experience.
- Established ability to produce sales results while minimizing loss.
- Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
- Ability to operate a computer, as well as maneuver relative software programs.
- Ability to lift up to 50 pounds.
- Ability to climb a ladder and work with hands overhead.
- Standing required for up to 100% of the work time.
- Ability to work unsupervised.
Benefits
- 40% employee discount
- Paid Time Off
- Health insurance
- Vision insurance
- Dental insurance
- 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales resultscash managementvisual merchandisingemployee schedulingcustomer complaint resolutiongoal settingdiscipline administrationlifting up to 50 poundsladder climbingworking with hands overhead
Soft skills
interpersonal skillscommunication skillsteam engagementleadershipproblem-solvingcustomer serviceability to work unsupervisedcreating a productive environmentfollow-upexecuting strategies
Certifications
high school diploma or equivalent