Customer Service Representative
Liberty
full-time
Posted on:
Location Type: Office
Location: Joplin • Montana • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide exceptional customer service to Liberty clients and customers accessing the company by telephone or email
- Serve as the first point of customer contact for all inbound and outbound customer support
- Represent the company and customer service philosophy with integrity
- Greet clients in a courteous and professional manner
- Assist customers according to company policies
- Ensure compliance with laws, regulations, and company policies
- Provide accurate information regarding Liberty services and guidelines
- Communicate with field and office personnel for routine and emergency situations
- Learn to process customer contacts promptly and respond respectfully and professionally
- Diagnose and resolve delinquent accounts and assist with payment arrangements
- Respond to emergencies and expedite restoration of services.
- Field after hours call outs and handle emergency situations as needed.
Requirements
- High school diploma or equivalent certification required
- Experience in Customer Service required
- Requires excellent telephone etiquette, verbal communication, and customer relation skills
- Must possess organizational, multitasking, and problem-solving skills, in addition to an aptitude for math
- Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.
Benefits
- Company funded Pension program
- 401k with Company match
- Full insurance benefits (health/dental/vision/life)
- Collaborative environment with a genuine flexible working policy
- Share purchase/match plan
- Defined Contribution savings plan
- Top Talent Program
- Volunteer paid days off
- Employee Assistance Program
- Achievement fund
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryreportingcustomer service
Soft skills
telephone etiquetteverbal communicationcustomer relationorganizational skillsmultitaskingproblem-solvingmath aptitude
Certifications
high school diplomaequivalent certification