Licensed Customer Service Representative
Liberty Mutual Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $37,000 - $76,000 per year
Job Level
Junior
About the role
- Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment
- Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention
- Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services
- Accurately maintains and tracks data across various computer systems
Requirements
- Property & Casualty License or a Personal Lines License
- Associate degree in a business-related field or equivalent experience required
- A minimum of 6 months' related work experience is required with customer service experience preferred
- Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment
- Proficiency with computers is mandatory
- Knowledge and ability to use Microsoft Office tools is necessary
- Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions.
Benefits
- Flexible Time Off
- Paid, mandatory training
- Comprehensive benefits and continuous learning opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceupsellingcross-sellingdata trackinginsurance productscall center operationsmultitaskingbusiness growthcustomer satisfactionretention strategies
Soft skills
communication skillsinterpersonal skillsrapport buildingproblem-solvingadaptabilityteamworktime managementcustomer empathyactive listeningorganizational skills
Certifications
Property & Casualty LicensePersonal Lines License