Senior Executive, Operations – Customer Service
Liberty Insurance - Asia Market
full-time
Posted on:
Location Type: Hybrid
Location: Taikoo Shing • 🇭🇰 Hong Kong
Visit company websiteJob Level
Senior
About the role
- Single point of contact for all customer inquiries – underwriting, claims and general enquiries
- Provide quality and professional advice to Liberty’s agents/brokers and customers on general insurance products
- Resolving all in scope enquiries and adopt appropriate escalation when required
- Meeting service level and KPIs defined by the company
- Follow up and liaise with relevant parties in order to settle customers' enquires or complaints
- Resolve and analyze customer opinions and proactively follow up with related parties for services improvement
Requirements
- Diploma with at least 2 - 4 years working experience preferably in call center environment
- Familiar with the workflow and procedures of call center operations
- Passed in IIQE Paper 1 and 2 is a must
- Excellent complaint handling and communication skills
- Detail oriented, customer focus with strong communication and complaint handling skills
- Self-motivated, good team player with strong sense of ownership
- Proficient in both spoken and written English and Chinese, fluent in Putonghua is preferred.
Benefits
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI).
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center operationscomplaint handlingcustomer service
Soft skills
communication skillsdetail orientedcustomer focusself-motivatedteam playersense of ownership
Certifications
IIQE Paper 1IIQE Paper 2