Customer Success Manager

• Gather and identify needs or improvement opportunities with internal stakeholders, organizing requests according to business strategy and added value.
• Oversee the entire lifecycle of projects and solutions, from conception through operation to decommissioning.
• Keep the technology roadmap aligned with the company strategy, monitoring market trends and demand management processes.
• Ensure the quality of implemented solutions by monitoring product health indicators for technology products.
• Manage contracts and control the budget for technology products, seeking cost optimization.
• Conduct vendor research, taking into account project specifics, the know‑how of involved areas, and internal recommendations.
• Participate in alignment meetings with requesting departments.

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