Senior Engineering Project Manager
Cox Enterprises
AWSAzureCloudCyber SecurityIoT
Principal Customer Delivery Manager
LEVL
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteJob Level
Lead
Tech Stack
AWSCloudCyber Security
About the role
- Own the end-to-end customer delivery lifecycle, ensuring timely and high-quality outcomes.
- Collaborate with Product, Engineering, QA, Security, and Sales teams to align on deliverables and priorities.
- Lead architecture reviews, change management processes, and incident resolution efforts.
- Manage customer billing, cost estimation, and growth projections.
- Facilitate firmware and cloud development testing, live sessions, and release communications.
- Maintain and audit system access, manage onboarding/offboarding, and support customer systems.
- Drive continuous improvement in delivery processes and customer engagement.
Requirements
- 7+ years of experience in Project or Program Management.
- 4+ years in customer-facing roles, including 2+ years in Customer Success.
- 3+ years in a Customer Delivery Manager role or equivalent.
- Strong understanding of firmware delivery and AWS fundamentals.
- Excellent communication skills and a proactive, solution-oriented mindset.
- Experience with incident and change management, backlog triage, and cross-functional coordination.
