Customer Support

• Manage and oversee homes under warranty in assigned community(s)
• Promote, facilitate, and foster positive working relationships with customers and trade partners
• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedy any trade partner scheduling, communication, or payment related issues
• Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
• Review and certify the completion of each home within their community
• Conduct field meetings with trade partners, construction staff and sales staff as needed
• Supervise, review and resolve the condition of their community

Customer Care Representative

Customer Service Department Manager – Bilingual