Customer Support

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests
• Follow standard operating procedures for various topics, systems, and contact channels
• Document all of your contacts in a database
• Keep up to date on FHA mortgage processes and procedures

Mortgage Origination – Customer Service Representative

Customer Experience Specialist 1 – Locks

Product Support Representative – I