Customer Support

• Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures
• Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests
• Follow standard operating procedures for various topics, systems, and contact channels
• Document all of your contacts in a database
• Keep up to date on FHA mortgage processes and procedures

Customer Service Representative – Mortgage Servicing

Financial Support Specialist

Senior Manager – Customer Services Major Initiatives

Senior Manager, Customer Services Model Office

Head of Customer Service Excellence – Operational Optimisation

Customer Support