Lean Tech

Mid Level Account Manager

Lean Tech

full-time

Posted on:

Location Type: Hybrid

Location: Medellin • 🇨🇴 Colombia

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Job Level

Mid-LevelSenior

About the role

  • Serve as the primary point of contact and trusted advisor for senior client stakeholders
  • Foster long-term relationships that drive client satisfaction, retention, and account growth
  • Lead quarterly business reviews (QBRs) and ensure delivery excellence across active engagements
  • Own the implementation, deployment, and continuous optimization of automation and AI solutions
  • Partner with internal engineering, AI, and delivery teams to design and roll out customized solutions
  • Identify opportunities for service expansion within existing accounts
  • Lead cross-functional teams to deliver cohesive client experiences
  • Establish and track key success metrics and drive continuous improvement initiatives

Requirements

  • 5+ years in Account Management, Client Success, or Technical Program Management roles
  • Proven experience in technical account management, solution delivery, or customer success within a technology or outsourcing environment
  • Strong understanding of automation platforms, AI applications, and systems integration within enterprise environments
  • Familiarity with CRM and project management tools (Salesforce, HubSpot, Jira, ClickUp)
  • Certifications in Customer Success, Project Management (Scrum/Agile), or ITIL
  • Bachelor’s degree in Business, IT, Engineering, or related field (Master’s preferred)
Benefits
  • Hybrid Remote Work
  • Training and enablement for clients to effectively use automation and AI solutions post-deployment
  • Mentorship opportunities for junior Account Managers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementclient successtechnical program managementsolution deliveryautomation platformsAI applicationssystems integrationproject management
Soft skills
client relationship managementcommunicationleadershipcross-functional collaborationcontinuous improvement
Certifications
Customer SuccessProject ManagementScrumAgileITIL