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About the role
Key responsibilities & impact- Qualify, monitor, and maintain support tickets throughout the ticket lifecycle.
- Monitor and document service activities in NA.
- Helpdesk tasks for customers Overseas RMAs in NA.
- Work closely with Lawo headquarters in Germany.
- Spare-part handling.
- Logistical preparation of product demos, loaners, and tradeshows.
- Prepare, document, and monitor rental jobs.
- Packaging and shipment.
- Inventory tracking using Lawo's logistics software.
Requirements
What you’ll need- Education in broadcast, audio, IT, business, or related field is required.
- Experience in the broadcast environment, on-air broadcast operations, IP-projects.
- Self-motivated and structured.
- Desire to help the customer and deliver service excellence.
- Passion for structured work and documentation.
- Experience in technical customer service and using ticketing systems.
- Experience in a broadcast environment is an asset.
- Spanish, Portuguese, and German language skills are an asset.
- Structured way of working and passion for problem-solving.
- Strong verbal and written communication skills with an engaging and professional way of interacting with customers.
- Ability to stay organized in a fast-paced environment, working alone and in a team with little to no supervision.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Lawo Website LinkedIn All Job Openings 201 - 500 employees Founded 1970 📱 Media 🔧 Hardware ☁️ SaaS Media
- Hardware
- SaaS Lawo is a global leader in broadcast and media production technology that designs and sells professional audio, video and control systems for live production, OB/mobile trucks, studios, radio and IP-based broadcast infrastructures. The company provides high-end hardware (audio consoles like the mc² series, I/O, routing and conversion platforms such as . edge and Power Core) and a modular software ecosystem (HOME Apps platform, virtual DSPs, virtual mixers and workflow apps) that enable IP migration, remote/at-home production and software-defined broadcast facilities. Lawo also offers support services, training (Lawo Academy), rentals and system integration to broadcasters, venues and production companies. Technical Support and Logistics Coordinator 🔥 40 minutes ago 🏢 Elmsford – Onsite 💵 $55k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇪🇸 Spanish Required 🗣️🇧🇷🇵🇹 Portuguese Required 🗣️🇩🇪 German Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Qualify, monitor, and maintain support tickets throughout the ticket lifecycle.
- Monitor and document service activities in NA.
- Helpdesk tasks for customers Overseas RMAs in NA.
- Work closely with Lawo headquarters in Germany.
- Spare-part handling.
- Logistical preparation of product demos, loaners, and tradeshows.
- Prepare, document, and monitor rental jobs.
- Packaging and shipment.
- Inventory tracking using Lawo's logistics software. 🎯 Requirements
- Education in broadcast, audio, IT, business, or related field is required.
- Experience in the broadcast environment, on-air broadcast operations, IP-projects.
- Self-motivated and structured.
- Desire to help the customer and deliver service excellence.
- Passion for structured work and documentation.
- Experience in technical customer service and using ticketing systems.
- Experience in a broadcast environment is an asset.
- Spanish, Portuguese, and German language skills are an asset.
- Structured way of working and passion for problem-solving.
- Strong verbal and written communication skills with an engaging and professional way of interacting with customers.
- Ability to stay organized in a fast-paced environment, working alone and in a team with little to no supervision. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Hard Skills & Tools
ticketing systemsinventory trackinglogistical preparationbroadcast operationsIP-projectscustomer service
Soft Skills
self-motivatedstructuredservice excellenceproblem-solvingstrong communicationorganizational skills