Learning Designer
Angi
Sales Training Instructor
LawnStarter
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Design and develop engaging and effective customer service/sales training programs, including content, materials, and assessments.
- Conduct training sessions, workshops, and seminars to deliver high-quality instruction to customer service/sales teams.
- Utilize a variety of training methodologies and techniques, such as presentations, interactive activities, role-plays, and simulations, to enhance learning and engagement.
- Adapt training programs to accommodate different learning styles and skill levels within the customer service/sales teams.
- Keep abreast of industry trends, best practices, and emerging technologies in customer service/sales and incorporate relevant updates into training programs.
- Assess training needs and develop customized training plans to address skill gaps and improve overall customer service/sales performance.
- Collaborate with stakeholders, subject matter experts, and managers to gather insights and incorporate real-life scenarios into training content.
- Evaluate the effectiveness of training programs through assessments, feedback, and metrics, and make continuous improvements based on the results.
- Provide individual coaching and feedback to customer service/sales representatives to enhance their performance and customer interactions.
- Maintain training records, documentation, and training materials in an organized manner.
- Stay updated on company policies, procedures, and product knowledge to ensure accurate and up-to-date training content.
- Collaborate with other trainers or departments to share best practices, resources, and insights.
- Stay informed about changes in customer expectations and industry standards to ensure training programs remain relevant and effective.
- Maintain a positive and inclusive learning environment that fosters employee engagement, motivation, and growth.
Requirements
- In-depth knowledge of sales best practices, principles, and techniques.
- Strong instructional design and training development skills.
- Excellent presentation and facilitation skills, with the ability to engage and captivate an audience.
- Experience in delivering both in-person and virtual training sessions.
- Familiarity with adult learning principles and training methodologies.
- Strong interpersonal and communication skills to effectively interact with employees at all levels.
- Ability to assess training needs and develop tailored training plans to address specific skill gaps.
- Detail-oriented mindset with a focus on accuracy and quality in training materials.
- Strong organizational and time management skills to manage multiple training projects simultaneously.
- Proficiency in using training tools and platforms (e.g., learning management systems, virtual training software).
- Ability to provide constructive feedback and coaching to individuals or groups.
- Knowledge of customer service performance metrics and evaluation methods is a plus.
- Strong problem-solving and analytical skills to identify training gaps and recommend appropriate solutions.
- Professional certification in training or customer service (e.g., CPLP, CCSP) is a plus.
