Account Manager – Voice AI
Lavendo
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $83,000 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Systematically research customer accounts to uncover and execute expansion opportunities
- Analyze customer usage patterns and performance indicators using ASR reports and internal analytics tools
- Develop tailored expansion strategies for each client, aligning with their specific business needs
- Build strong relationships with decision-makers to become a trusted advisor for AI deployment expansion
- Drive upsell initiatives, propose new platform features, and help clients scale AI usage
- Achieve and exceed monthly expansion revenue quotas starting at $2.5K, with significant growth potential
- Conduct regular business reviews, present ROI-driven value propositions, and highlight untapped opportunities
- Collaborate with internal teams to ensure seamless expansion and customer health
- Maintain accurate CRM records and help refine expansion processes and best practices
- Coordinate transitions with Partner Success Managers and support new AI feature implementations
Requirements
- 3+ years in account management, customer success, or sales with a proven post-sale track record
- Demonstrated success in upselling and expanding revenue within existing customer accounts
- Strong analytical skills to interpret customer data, usage metrics, and identify performance opportunities
- Strong process orientation and adaptability to customer-specific scenarios
- Excellent communication skills and confidence in building relationships with executive stakeholders
- Proficiency with CRM and customer success/sales tools
- Demonstrated ability to adapt swiftly to a dynamic, fast-changing environment with changing product capabilities
- Bonus: Background in SaaS, AI, or technology platforms
Benefits
- Remote-first flexibility across the US, work ET hours on your terms
- High autonomy and the chance to directly influence product and process development
- Learn from leaders at the forefront of AI/SaaS and accelerate your personal growth
- Be part of a lean team where impact matters more than politics and real work gets recognized
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successsalesupsellinganalytical skillsdata interpretationperformance analysisprocess orientationadaptability
Soft skills
communication skillsrelationship buildingtrustworthinesscollaborationpresentation skills