Senior Customer Success Engineer
LanceDB
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $180,000 - $250,000 per year
Job Level
Senior
Tech Stack
AWSAzureCloudDistributed SystemsGoogle Cloud PlatformKubernetesPythonRust
About the role
- Partner closely with customers to design, deploy, and optimize LanceDB in production environments
- Lead technical onboarding and architecture reviews
- Proactively identify adoption barriers and troubleshoot complex distributed-system issues
- Own customer success metrics
- Develop and deliver technical enablement
- Serve as the customer’s technical advocate internally
- Collaborate cross-functionally with sales engineering and support engineering
- Contribute to internal tooling, runbooks, and playbooks
- Shape processes, tooling, and team culture as we scale customer success
Requirements
- 10+ years of professional experience in technical roles such as post-sales engineering, customer success, solutions architecture, or technical support
- Proven track record supporting or deploying distributed database systems or large-scale cloud-native data platforms
- Strong proficiency in Rust and Python
- Deep understanding of distributed systems concepts
- Experience deploying and managing workloads on Kubernetes or other container orchestration frameworks
- Familiarity with cloud environments (AWS, GCP, Azure)
- Exceptional communication and presentation skills
- Strong problem-solving ability
- Willingness and ability to flex across functions
Benefits
- Competitive compensation
- Equity
- Remote-first culture
- Flexible hours
- Significant career growth potential
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
RustPythondistributed database systemscloud-native data platformsKubernetescontainer orchestrationcloud environmentsAWSGCPAzure
Soft skills
communicationpresentationproblem-solvingcustomer advocacycollaborationtechnical onboardingtroubleshootingprocess shapingteam culturecustomer success