Technical Customer Success

• Partner closely with customers to design, deploy, and optimize LanceDB in production environments
• Lead technical onboarding and architecture reviews
• Proactively identify adoption barriers and troubleshoot complex distributed-system issues
• Own customer success metrics
• Develop and deliver technical enablement
• Serve as the customer’s technical advocate internally
• Collaborate cross-functionally with sales engineering and support engineering
• Contribute to internal tooling, runbooks, and playbooks
• Shape processes, tooling, and team culture as we scale customer success

Senior Customer Success Engineer

Technical Engagement Manager

Associate Customer Success Engineer – Commercial

Customer Success Engineer

Technical Customer Success Manager