Support Engineer

• Engage directly with customers to deeply understand their challenges, ensuring a personalized, and effective support experience.
• Dive into complex software and hardware issues, providing timely and efficient solutions.
• Craft comprehensive documentation of solutions and contribute to enhancing support procedures, ensuring continuous improvement in service quality.
• Identify common customer pain points and collaborate closely with engineering teams to develop innovative solutions, constantly improving the overall customer experience.
• Collaborate in the development of new products, contributing your expertise to shape the future of deep learning cloud and HPC infrastructure.
• Take escalations from your peers while looking for opportunities to train and educate them in the process.
• Participate in a rotating on-call schedule where you’ll be responsible for major incidents and major customer alerts and issues.

Cloud Support Engineer II

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ADAS Customer Support Technician

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