Operations

• Develop and execute the North American data center operations strategy aligned with AI infrastructure goals and organizational growth.
• Drive continuous improvement across facility operations, emphasizing sustainability, efficiency, and resilience.
• Partner with Engineering, Capacity Planning, and Infrastructure teams to forecast and support future AI and GPU-based compute requirements. As well as provide operational feedback on designs and system improvements.
• Oversee expansion projects, retrofits, and site selection in collaboration with Data Center Infrastructure Engineering and HPC Architecture teams.
• Lead a multi-site operations team ensuring 24/7/365 reliability, availability, and SLA response across all facilities.
• Establish standardized procedures, metrics, and best practices for preventive maintenance, incident management, and service delivery.
• Monitor operational KPIs including uptime, PUE, safety, and compliance with corporate and regulatory standards.
• Implement automation and AI-driven monitoring solutions to optimize system performance and predictive maintenance. Coordinate and communicate data center provider maintenances with customers and impacted teams.
• Build, mentor, and scale a high-performing team of operations managers, technicians, and engineers across multiple regions.
• Routinely visit all sites to maintain standards, develop relationships, and identify areas of efficiency.
• Foster a culture of safety, accountability, and continuous learning driving data center operations to take on more responsibility and work up the stack.
• Assist in the build out of new data center whitespace and deployment of AI Infrastructure.
• Develop and manage operating budgets, capital expenditures, and cost-optimization initiatives.
• Oversee strategic vendor partnerships with numerous data center providers for power, cooling, maintenance, and critical infrastructure components.
• Ensure compliance with environmental, safety, and industry regulations (e.g., NFPA, OSHA, ISO standards).
• Lead incident response and root cause analysis to drive preventive improvements for incidents related to data center operations or infrastructure.
• Act as primary point of contact for audits related to data center operations for compliance such as SOCII, ISO, etc.

Director, Data Center Operations

VP, Growth Strategy and Operations

Engenheira de Inteligência Artificial – Operations

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Sales Compensation & Operations Consultant

Global Director – Grid Services Operations