Global Medical Strategy Lead, Late Phase Thoracic – Senior Director
Pfizer
Knowledge Management Lead – Process Strategy
Lambda
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $162,000 - $243,000 per year
Job Level
Senior
About the role
- Own the end-to-end creation and maintenance of internal documentation, SOPs, and process maps for our Data Center AI and supplier operations teams.
- Build clear, actionable documentation for operational workflows (e.g., circuit ordering, decomm procedures, capacity planning, supplier onboarding etc).
- Partner with business operations, engineering, networking, and procurement teams to gather and validate technical and procedural information.
- Establish document governance standards (e.g., version control, naming conventions, access control).
- Develop and maintain team-specific Confluence or Notion spaces as central repositories for operational knowledge.
- Translate high-complexity and technical information into documentation accessible by internal stakeholders across departments.
- Create one-pagers and executive-ready summaries to support quick decision-making.
- Help design and maintain a scalable system of record for data center and supplier operations processes.
- Drive proactive audits and cleanup of existing documentation to ensure accuracy and usability.
- Contribute to onboarding and training materials for new hires and cross-functional teams.
Requirements
- Bachelor’s degree or higher or equivalent in a related field
- 10+ years in writing, documentation, knowledge management, or business operations roles, ideally in infrastructure, AI, or data center environments.
- Experience creating SOPs, process docs, and operational content in tools like Confluence, Notion, Google Workspace, etc.
- Comfort working with teams across engineering, operations, and suppliers.
- Excellent writing and organizational skills.
- Experience in a high-growth or high-ambiguity environment is strongly preferred.
- Familiarity with data center operations, vendor management, or networking provisioning is a plus.
Benefits
- Health, dental, and vision coverage for you and your dependents
- Wellness and Commuter stipends for select roles
- 401k Plan with 2% company match (USA employees)
- Flexible Paid Time Off Plan that we all actually use
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
documentationSOPsprocess mappingknowledge managementoperational workflowsversion controlcapacity planningsupplier onboardingtechnical writingdata center operations
Soft skills
organizational skillswriting skillscommunication skillscollaborationattention to detailproblem-solvingadaptabilitytrainingauditingdecision-making
Certifications
Bachelor's degreerelated field degree