Senior Associate, Customer Support Project Management
L3Harris Technologies
full-time
Posted on:
Location Type: Office
Location: Waterdown • 🇨🇦 Canada
Visit company websiteJob Level
Senior
Tech Stack
ERP
About the role
- The primary focus of this role is Financial reporting and Business Processes for the Customer Service Department.
- Responsibilities include financial data collection and reporting such as revenue recognition for service-related items and tracking metrics to plan and reporting to Finance.
- Accuracy and adhering to timelines are critical.
- The role works hand-in-hand with the In Service Manager and collects weekly inputs from the In Service Team.
- Additional responsibilities include the management and compliance of business processes for the In Service team including leading annual review cycles, updating process documents and flows, and ensuring readiness for annual AS9100 audits.
- As well, this role is responsible to review Service Bulletins with the In Service team and to distribute the information to Customers and Service Centers.
Requirements
- Understanding of revenue recognition principles and financial reporting for service organizations.
- Experience working cross-functionally with Finance and operational teams.
- Proficient in Microsoft Excel, Word, SharePoint and Visio, with a strong ability to draft new and update process documentation and flowcharts.
- Attention to detail, strong organizational skills, working independently and ability to manage recurring weekly, monthly, and quarterly reporting of target versus actual and annual processes.
- Familiarity with Business Process Management tools/systems and change control processes.
- Strong technical writing skills.
- Requires Bachelor’s Degree with a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
- Understanding of Service related activities is an asset.
- PLM (Teamcenter) knowledge and ERP system process experience is an asset.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial reportingrevenue recognitionbusiness process managementtechnical writingprocess documentationflowchart creationdata collectionmetrics trackingERP system processAS9100 compliance
Soft skills
attention to detailorganizational skillsindependent workcross-functional collaborationability to manage reportingleadershipcommunication