ServiceNow

• Design and implement ServiceNow ITOM modules, including Discovery, Service Mapping, and Event Management.
• Configure MID Servers and integrate them with diverse network devices, servers, and applications.
• Define and deploy service maps to visualize relationships between IT components.
• Evaluate and implement AI-powered ITOM tools and functionalities.
• Build workflows and automations leveraging anomaly detection, root cause analysis.
• Develop custom dashboards and reports for actionable insights.
• Collaborate effectively with IT operations, network, and application teams.

ServiceNow Developer – ITOM

ServiceNow Developer – SAMPro

Senior ServiceNow Administrator – Managed Services, CSM

ServiceNow Developer