• Design, develop, and implement cutting-edge software solutions
• Implement identified components based on design documentation and functional specifications
• Ensure that implemented components are documented, unit-tested, and ready for integration
• Architect solutions, test code, and build a CI/CD pipeline
• Provide work estimates for assigned development work
• Guide features, functional objectives, or technologies for interested parties

Requirements

7+ years of experience in SAM with 3+ years as a ServiceNow SAM Architect
Strong hands-on experience with ServiceNow SAM Pro module implementation and configuration
Automate software license reconciliation using ServiceNow workflows, APIs, and MID Server
Expertise in global software licensing models and compliance frameworks (ISO 19770, ITIL)
Experience with discovery tools and software normalization practices
Familiarity with CSDM, CMDB design, and IT Asset Management practices
Design scalable ServiceNow SAM Pro solutions based on enterprise requirements
Align the SAM architecture with ITAM, CMDB, CSDM, procurement, and finance systems
Lead architectural assessments and roadmap creation for SAM implementation
Define licensing models and entitlement structures for vendors (Microsoft, Adobe, Oracle, IBM, SAP, etc.)
Design automated compliance reporting to reduce audit risk and improve vendor negotiations
Architect integration with discovery tools (ServiceNow Discovery, SCCM, Tanium, Flexera, etc.)
Ensure normalization and reconciliation processes for software recognition and entitlement mapping
Establish SAM governance models, policy standards, and operational workflows
Drive process harmonization across Business Units, Security, Procurement, and IT Ops
Lead SAM enablement sessions with technical teams, service owners, and procurement leaders
Act as a key advisor in license cost optimization and vendor audit defense
Design dashboards and reports that track compliance, license consumption, and optimization savings
Define KPIs for software utilization, ELPs (Effective License Positions), and lifecycle coverage.

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Hard Skills

ServiceNow SAM Pro
software license reconciliation
APIs
MID Server
CSDM
CMDB design
IT Asset Management
automated compliance reporting
integration with discovery tools
licensing models

Soft Skills

leadership
guidance
communication
collaboration
process harmonization
advisory
estimation
architectural assessment
roadmap creation
vendor negotiation

Certifications & Qualifications

ISO 19770
ITIL

ServiceNow Developer

ServiceNow IRM Developer